Frequently Asked Questions

We serve the entire Myrtle Beach area and surrounding communities, ensuring prompt and efficient disaster restoration services. Whether you are in the city or in nearby towns, our team is ready to assist you with all your restoration needs.

Yes, all our technicians are fully certified and trained in the latest disaster restoration techniques and industry standards. They undergo continuous education to stay updated on the best practices and newest technologies in the field.

Clean Sweep provides warranties on all our restoration services. This ensures peace of mind and guarantees the quality and durability of our work. We stand by our services and are committed to customer satisfaction.

Regular maintenance, securing loose items, and having an emergency plan are key. Ensure your roof and gutters are in good condition, trim trees regularly, and secure outdoor furniture before a storm.

Ensure your safety and that of your loved ones first. Once safe, contact Clean Sweep immediately. Avoid entering severely damaged buildings and be cautious of hazards like downed power lines and unstable structures. Our team will guide you through the next steps and provide emergency services.

We provide rapid and effective damage control, handling all necessary documentation and ensuring smooth communication with your insurance carrier. Our team focuses on meticulously documenting our entire mitigation process and submitting it to your insurance carrier on your behalf, ensuring your insurance company has everything needed to process your claim efficiently.

Our disaster restoration services cover a wide range of damages, including water damage from flooding, damage from storms and hurricanes, and more. Each type of damage requires specific techniques and expertise, all of which our team is equipped to handle.

The duration of the restoration process varies depending on the extent of the damage and the type of disaster. We provide a detailed timeline after our initial assessment, keeping you informed every step of the way. Our goal is to restore your property as quickly and efficiently as possible without compromising on quality.

Yes, mold prevention and remediation are critical parts of our disaster restoration services. After water damage, it’s essential to dry and dehumidify the affected areas to prevent mold growth. If mold is already present, our certified technicians use industry-approved methods to safely and effectively remove it, ensuring your property is safe and healthy.

Yes, here are a few tips to minimize damage during a disaster:

• Regularly inspect and maintain your property, especially the roof and gutters.
• Install storm shutters and reinforce doors and windows.
• Secure outdoor items and trim trees to prevent them from causing damage during high winds.
• Have a comprehensive emergency plan and kit ready.

Look for a company with certified and experienced technicians, a rapid response time, positive customer reviews, comprehensive services, and transparent communication. Clean Sweep meets all these criteria, making us a trusted choice for disaster restoration in Myrtle Beach.

You can contact Clean Sweep 24/7 for emergency disaster restoration services by calling our hotline or filling out the contact form on our website. Our team is always ready to assist you in your time of need.

Clean Sweep stands out due to our rapid response, certified technicians, comprehensive services, and commitment to customer satisfaction. We go above and beyond to ensure your property is restored efficiently and effectively, providing peace of mind during challenging times.

We offer 24/7 emergency services and aim to respond as quickly as possible, often within an hour of your call. Our prompt response time ensures that we can start the restoration process immediately, minimizing further damage to your property.

Clean Sweep provides fire and smoke damage restoration services throughout Myrtle Beach, SC, and the surrounding areas. Whether you’re located in the heart of Myrtle Beach or in a neighboring community, our team is ready to assist you.

Yes, all our technicians are certified and trained to handle fire and smoke damage restoration to the highest standards. We adhere to industry best practices and continuously update our training to provide the best service possible.

Yes, we stand by the quality of our work and offer warranties on all our restoration services. Our warranties ensure that you receive top-notch service and peace of mind, knowing that we are committed to your complete satisfaction.

Ensure that it is safe to enter your property and avoid disturbing any damaged areas. If possible, turn off any utilities to prevent further hazards. Our team will handle everything else from there, including a thorough inspection and immediate mitigation steps.

After ensuring the safety of all occupants, contact Clean Sweep immediately. Avoid entering the damaged area until it has been deemed safe. Document the damage with photos if possible, and begin gathering information for your insurance claim.

We use advanced techniques such as thermal fogging, ozone treatment, and hydroxyl generators to eliminate smoke odors. These methods neutralize the particles causing the odor, ensuring your property smells fresh and clean once the restoration is complete.

We provide rapid and effective damage control, handling all necessary documentation and ensuring smooth communication with your insurance carrier. Our team focuses on meticulously documenting our entire mitigation process and submitting it to your insurance carrier on your behalf, ensuring your insurance company has everything needed to process your claim efficiently.

The duration of the restoration process depends on the extent of the damage. Minor damage might take a few days, while extensive damage could take several weeks. We provide a detailed timeline after our initial assessment.

Clean Sweep handles all types of fires, including kitchen fires, electrical fires, and major structural fires. Our comprehensive restoration services address all aspects of fire and smoke damage, regardless of the fire's origin.

Yes, cleaning the HVAC system and ducts is crucial after a fire to remove soot, smoke, and other contaminants. This ensures that your indoor air quality is safe and prevents further damage to your HVAC system.

We also handle water damage restoration as part of our comprehensive services. Our team uses advanced drying techniques and equipment to remove water, prevent mold growth, and restore your property.

Our team will conduct a thorough inspection and air quality testing to ensure your property is safe for occupancy. We will inform you once it is safe to return, ensuring all hazards have been addressed.

At Clean Sweep, we understand the urgency of mold issues, which is why we offer 24/7 emergency services. Our response time is typically within an hour of your call, ensuring that we address the problem as quickly as possible to minimize damage and health risks.

Clean Sweep proudly serves Myrtle Beach & the surrounding area, and the surrounding areas. Our team is familiar with the local climate and common mold issues, allowing us to provide tailored solutions that effectively address the specific needs of our community.

Yes, all our technicians are fully certified and trained in the latest mold removal techniques. They undergo continuous education to stay updated on industry standards and best practices, ensuring you receive the highest quality service.

Yes, we offer warranties on our mold removal services to ensure your peace of mind. Our commitment to quality means that we stand behind our work, and if any issues arise after the service, we will address them promptly and effectively.

Preparing for mold removal services involves a few key steps:

• Clear the affected area: Remove personal items and furniture from the areas where mold removal will take place.
• Ensure access: Make sure our team has easy access to the affected areas, including attics, basements, and crawl spaces.
• Follow instructions: Our team will provide specific instructions tailored to your situation. It's important to follow these guidelines to ensure a smooth and efficient mold removal process.

Mold exposure can lead to various health issues, especially for individuals with respiratory conditions, allergies, or weakened immune systems. Common symptoms include coughing, sneezing, eye irritation, skin rashes, and, in severe cases, respiratory infections and asthma attacks.

Mold growth is typically caused by moisture and humidity. Common sources include water leaks, flooding, high humidity levels, and poor ventilation. Addressing these underlying issues is crucial for effective mold prevention and mitigation.

Black mold removal requires specialized techniques due to its potential health risks. Our team uses advanced containment methods, HEPA filtration, and antimicrobial treatments to ensure safe and thorough removal. We also take steps to address the moisture source to prevent future growth.

In most cases, it is safe to stay in your home during mold remediation as long as the affected areas are properly contained. However, for extensive mold problems, we may recommend temporary relocation to ensure your safety and comfort.

The duration of the mold removal process depends on the extent of the infestation and the size of the affected area. A small, contained mold problem might be resolved in a day, while larger, more severe issues can take several days to a week to fully remediate.

Yes, our team provides valuable mold prevention tips to help you maintain a mold-free environment. This includes advice on humidity control, proper ventilation, and regular inspections to catch any potential mold issues early. For more tips, contact Clean Sweep for a consultation.

We pride ourselves on our rapid response times for emergency situations. Our team is available 24/7, and we typically arrive at your location within an hour of your call. Prompt action is crucial in mitigating damage and health risks, so we prioritize swift service to address your emergency needs effectively.

Clean Sweep proudly serves Myrtle Beach & the surrounding area, and the surrounding areas. Our local expertise allows us to respond quickly and provide tailored services that meet the specific needs of our community. If you’re unsure whether we cover your area, please give us a call, and we’ll be happy to assist you.

Yes, all our technicians are fully certified and undergo rigorous training to handle sewage cleanup safely and efficiently. Our team members are skilled in using advanced equipment and techniques to ensure the highest standards of service. We stay updated with industry best practices to provide the best possible care for your home.

Absolutely. We stand behind the quality of our work and offer warranties on our sewage cleanup services. Our warranties ensure that if any issues arise post-cleanup, we will address them promptly and at no additional cost to you. Your satisfaction and peace of mind are our top priorities.

Preparing for sewage cleanup involves several steps to ensure your safety and facilitate the cleanup process:

• Avoid contact with the sewage water, as it contains harmful bacteria and pathogens.
• Turn off electrical appliances and power sources in the affected area to prevent electrical hazards.
• Remove valuable items and personal belongings from the affected area if it is safe to do so.

Contact Clean Sweep immediately for professional assistance and guidance.

Sewage backups pose significant health risks due to the presence of harmful bacteria, viruses, and other pathogens. Exposure can lead to serious illnesses, including gastrointestinal infections, skin rashes, and respiratory issues. It's essential to avoid direct contact with sewage water and to rely on professional cleanup services to ensure thorough decontamination and safety.

Clean Sweep assists you through the entire insurance claims process. We provide detailed documentation of the damage and the cleanup required, and we work directly with your insurance provider to streamline the claims process. Our goal is to make the experience as stress-free as possible, ensuring you receive the coverage you deserve.

We use state-of-the-art equipment for sewage cleanup, including industrial-grade water extractors, high-efficiency dehumidifiers, air scrubbers, and professional-grade disinfectants. Our advanced tools and technology allow us to perform thorough and efficient cleanups, ensuring your home is restored to a safe and healthy state.

While there are some minor preventative measures and initial steps you can take, sewage cleanup is best left to professionals. The health risks and potential for further damage are significant. Our team at Clean Sweep has the expertise, equipment, and training to handle sewage cleanup safely and effectively. Attempting to clean up sewage yourself can expose you to harmful pathogens and may not fully address the contamination.

Sewage backups can be caused by a variety of factors, including:

• Blockages: Items such as grease, paper products, and tree roots can obstruct sewer lines, causing backups.
• Heavy Rainfall: Excessive rain can overwhelm the sewer system, leading to backups.
• Pipe Damage: Cracked or broken pipes can result in sewage leaks and backups.
• Aging Infrastructure: Older sewer systems may be more prone to issues that lead to backups.

Understanding the cause of a sewage backup is essential for effective cleanup and prevention. Our team conducts thorough assessments to identify and address the root cause of the problem.

Preventing future sewage backups involves a combination of professional maintenance and homeowner vigilance:

• Regular Inspections: Schedule routine inspections of your plumbing and sewer system to catch potential issues early.
• Proper Disposal: Avoid flushing non-degradable items and grease down drains to prevent blockages.
• Install Backwater Valves: These devices can prevent sewage from backing up into your home during heavy rains.
• Maintain Your Yard: Keep tree roots away from sewer lines to prevent them from causing blockages.

Clean Sweep offers 24/7 emergency services and aims to respond within an hour to minimize damage and begin restoration promptly. Our rapid response time helps mitigate further damage and speeds up the restoration process, ensuring your property is restored as quickly as possible.

We proudly serve Myrtle Beach & the surrounding area, and the surrounding areas. Our extensive service area ensures that we can assist a wide range of customers in need of water damage restoration, from residential homes to commercial properties.

Yes, all our technicians are highly trained and certified in water damage restoration. They undergo continuous education and training to stay updated with the latest industry standards and techniques, ensuring you receive the best service possible.

We provide rapid and effective damage control, handling all necessary documentation and ensuring smooth communication with your insurance carrier. Our team focuses on meticulously documenting our entire mitigation process and submitting it to your insurance carrier on your behalf, ensuring your insurance company has everything needed to process your claim efficiently.

Yes, we stand by our work and offer warranties on our water damage restoration services to guarantee your satisfaction. Our commitment to quality ensures that the job is done right, and our warranty provides peace of mind that you are covered in case any issues arise.

The first step is to ensure your safety and turn off any electrical appliances if it is safe to do so. Next, contact Clean Sweep immediately for emergency water damage restoration services. Avoid trying to clean up significant water damage yourself, as it can be hazardous and may lead to further damage.

We use advanced thermal imaging inspection tools to detect hidden water damage. These tools allow us to identify moisture behind walls, under floors, and in other hard-to-reach areas, ensuring comprehensive water damage repair and remediation.

Yes, Clean Sweep offers comprehensive water damage mold remediation services. Mold can develop quickly after water damage, and our team is equipped to handle mold removal and prevent future growth, ensuring a safe and healthy environment.

The duration of the water damage restoration process depends on the extent of the damage. Minor water damage may take a few days to address, while more severe cases, such as extensive flooding or structural damage, can take several weeks. Our team will provide a detailed timeline after the initial inspection.

Before our team arrives, ensure the affected area is accessible and clear of any obstructions. If possible, remove valuable items and important documents from the area to prevent further damage. Our team will handle the rest, from inspection to complete restoration.

Yes, Clean Sweep is committed to using eco-friendly products and techniques in our water damage restoration services. We prioritize the health and safety of our customers and the environment by using sustainable practices and non-toxic cleaning agents.

Clean Sweep stands out due to our experienced team, rapid response times, comprehensive services, and commitment to customer satisfaction. We use advanced technology and adhere to the highest industry standards, ensuring your property is restored efficiently and effectively. Contact Clean Sweep today for expert water damage restoration services.