Customer Resources & FAQs

Our team responds 24/7/365, typically arriving on-site within 60 minutes in the Myrtle Beach and Murrells Inlet area. Extended areas receive same-day response.

We serve 30+ communities across the Grand Strand including Myrtle Beach, North Myrtle Beach, Murrells Inlet, Surfside, Georgetown, Conway, Garden City, Pawleys Island, Litchfield, Little River, and more.

Yes. Clean Sweep is an IICRC Certified Firm. Our technicians hold individual certifications in water damage restoration (WRT), fire and smoke restoration (FSRT), mold remediation, and applied structural drying (ASD).

Yes. We work with all major insurance carriers and support the restoration documentation process directly — photography, moisture readings, scope details, and adjuster communication — at no additional cost to you.

Premium changes depend on your carrier and policy type. In many cases, a single claim for sudden damage does not raise rates. We recommend contacting your agent before deciding whether to file.

Yes. Clean Sweep is a full-service restoration company. We manage everything from emergency response through complete reconstruction.

Yes. We offer interest-free in-house financing (90, 180, or 270 days) and partner with Watercress Financial for larger projects.

Safety first — evacuate if there is structural concern. For water damage, turn off the water source if possible. For fire, do not re-enter until cleared. We will guide you when you call.

Most projects take 3–7 days for drying, with full restoration taking 2–4 weeks depending on severity.

Yes. Mold can begin growing within 24–48 hours in the Grand Strand's warm, humid climate. Rapid extraction and thorough drying are critical.

Burst pipes, hurricane flooding, storm surge, heavy rainfall, appliance failures, roof leaks, and plumbing failures are most common in the Grand Strand area.

Most policies cover sudden and accidental water damage (burst pipes, appliance failures). Flood damage from storms requires separate flood insurance (NFIP or private).

Costs vary based on severity. Minor water damage may cost $1,000–$3,000, while major flooding can exceed $10,000. We provide free estimates and handle insurance billing.

Commercial-grade water extractors, industrial dehumidifiers, air movers, thermal imaging cameras, and moisture meters — all professional-grade equipment.

Ensure safety, do not re-enter until cleared by the fire department, contact your insurance company, then call Clean Sweep for emergency stabilization.

Yes. Using thermal fogging, hydroxyl generators, and ozone treatment, we can eliminate smoke odor from the structure.

Minor fires may take 1–2 weeks. Major structural fires can take several months. We provide a detailed timeline after our initial assessment.

It depends on the severity. Smoke residue contains harmful chemicals. A professional assessment is recommended before occupying the home.

Many items can be restored through ultrasonic cleaning, dry cleaning, and ozone treatment. Items that cannot be restored are documented for your insurance claim.

Signs include musty odors, visible discoloration, unexplained allergies, and recent water damage. The Grand Strand's humidity makes professional inspection important.

Certain molds cause respiratory issues, allergies, and other health problems. South Carolina's warm climate can accelerate mold growth, making prompt remediation essential.

Most projects take 3–7 days. Larger projects may take longer. Post-remediation testing confirms the space is safe.

Not if the moisture source is corrected. We address the root cause, apply antimicrobial treatments, and verify with clearance testing.

Yes — our mold remediation work is backed by a workmanship warranty, and every project is verified with post-remediation clearance testing. Warranty terms are provided in your service agreement and available on request at (843) 932-9388.

Our team deploys as soon as conditions are safe. We begin emergency response immediately after the storm passes and roads are accessible.

Wind damage is typically covered by homeowners insurance. Flood damage from storm surge requires separate flood insurance (NFIP or private carrier). We document wind and flood damage separately for each carrier.

In South Carolina's warm, humid climate, mold can begin growing within 24–48 hours. Rapid water extraction and professional drying are critical.

Yes! Our Maintenance Program includes pre-storm inspections before hurricane season. Call us or visit our Maintenance page to enroll.

Document everything with photos and video, contact your insurance company, then call Clean Sweep at (843) 932-9388. Do not enter severely damaged structures.